Framework
Strategy

Value Chain

Primary and support activities

Best for
finding where value is created
Time
1–2 hr
Difficulty
Intermediate
Value Chain diagramSchematic of the Value Chain framework: Primary and support activities.InboundOperationsOutboundSalesService
The Value Chain diagram — Primary and support activities.
Example

Where in our value chain are we actually creating value?

Primary and support activities
  1. Inbound logistics — self-serve sign-up, imports from Notion / Markdown
  2. Operations — inference pipeline, real-time collaboration server
  3. Outbound logistics — exports to PDF / Markdown, public share links
  4. Marketing & sales — long-form essays, founders' community presence
  5. Service — in-product chat, async email support
  6. Support: HR, R&D on AI quality, finance, procurement of cloud

Related frameworks

Strategy

McKinsey 7S

Strategy, Structure, Systems, Skills, Staff, Style, Shared values

Strategy

Balanced Scorecard

Financial, customer, internal, learning

Strategy

VRIO Framework

Valuable, Rare, Inimitable, Organized

Want to fill in your own Value Chain?
Open in Framework →