Framework
Root Cause

Current Reality Tree

Logical tree of undesirable effects

Best for
finding the few core problems
Time
1–2 hr
Difficulty
Advanced
Current Reality Tree diagramSchematic of the Current Reality Tree framework: Logical tree of undesirable effects.
The Current Reality Tree diagram — Logical tree of undesirable effects.
Example

Mapping undesirable effects on a stalled customer-success team

Current reality tree
  1. UDE 1 — renewals are slipping
  2. UDE 2 — CSMs work nights to make QBRs
  3. UDE 3 — onboarding takes 2× the promised time
  4. Common cause — no shared playbook; everything is bespoke
  5. Root — leadership rewards heroics over standardization
  6. Action — define the playbook, reward adherence, retire heroics

Related frameworks

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Causes grouped under 6 Ms

Root Cause

5 Whys

Ask why five times

Root Cause

A3 Problem Solving

One-page Toyota problem report

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