Framework
Root Cause

Current Reality Tree

Logical tree of undesirable effects

Best for
finding the few core problems
Time
1–2 hr
Difficulty
Advanced

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Current Reality Tree diagramSchematic of the Current Reality Tree framework: Logical tree of undesirable effects.
The Current Reality Tree diagram — Logical tree of undesirable effects.
Example

Mapping undesirable effects on a stalled customer-success team

Current reality tree
  1. UDE 1 — renewals are slipping
  2. UDE 2 — CSMs work nights to make QBRs
  3. UDE 3 — onboarding takes 2× the promised time
  4. Common cause — no shared playbook; everything is bespoke
  5. Root — leadership rewards heroics over standardization
  6. Action — define the playbook, reward adherence, retire heroics

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